Taking Technical Services to the Top
Over the years Microware offers a full range of IT support and system maintenance services: from hotline support to on-site maintenance, aiming to provide the highest degree of availability and ensuring business continuity.

Our high value-added services include:

• Hardware and Software Health Check Services
  Diagnosing and troubleshooting server hardware and network equipment, as well as services dependences on system and network infrastructure.
   
• Hardware and Software Maintenance Services
  This includes replacement of defective parts, comprehensive remedial and advisory services to all the environments supported by Microware.
   
• System Enhancement Services
  Optimize the performance of existing IT infrastructure, which includes advisory on system performance, problem analysis and resolution, advisory on system upgrade and hardware/software implementation.
   
• Data Migration and System Relocation Services
  Design and implementation for the process of migration and relocation so as to minimise interruptions to clients, plus back-up of critical data.
   
• Network Design, Consultation, Implementation and Maintenance
  Fully integrated services to provide the most suitable network infrastructure solution cater the unique requirements of each individual organisation.
   
• 7x24 Standby Engineering Services
  Round-the-clock technical support to provide immediate and timely advices for critical situations and circumstances.
   
• Outsourcing Services
  Outsourcing IT management service allows SMEs to leverage the experience and technical specialities of a high quality IT team with extremely affordable price.
   
• Helpdesk Support Services
  Hotline and telephone support services which include case logging and divert, advisory support and assistance, basic problem diagnostic, remote access support, etc.

These made-to measure solutions are backed by over 150 Microware engineers equipped with internationally recognised professional qualifications and real-world expertise, coupled with our accessories and parts warehouse which enable us to fulfil orders quickly and minimise disruption to our customers' operations.

 

Microware's cabling construction solution team has provided Hong Kong's most demanding organisations with networking and cabling solutions for over a decade. Today, the team routinely delivers the following solutions:

• * TIA/EIA-compliant structured cabling solutions for integrated voice and data applications, based on products from world class manufacturers, such AMP, Krone and Clipsal
• Fibre optic systems for Fast Ethernet / ATM / Gigabit Ethernet
• Planning and design of computer room and UPS system
• Fast Ethernet / Ethernet switching hubs / hubs / UPS systems
• Equipment racks and LAN centres
• Computer and network cabling equipment relocation
• Technical distribution system projects

* TIA/EIA applies to Commercial Building Wiring Standards

Service Procedures
To safeguard our prime philosophy to provide high quality cabling solutions, Microware specifies the following professional service procedures:

1. On-site & Requirement Evaluation
2. Recommendation of Functionality
3. Review of Findings and Analysis of Recommendations
4. Propose Solutions
5. Project Scheduling and Planning
6. Implementation
7. Handover, Staff Orientation & Training
8. Final Documentation
9. Maintenance & After-sale Follow Up

To know more about the cabling services provided by Microware, please contact our Enquiry at 2565-3030 or email enquiry@microware.com.hk