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Microware Awarded ISO 20000-1 and 27001 Certification

Microware has been assessed and awarded the certification for ISO 20000-1 (Information Service Management System) and ISO 27001 (Information Security Management System) as standard for internal workflows and quality control. The scope of certification includes an integrated management system that supports the provision of hardware maintenance and system maintenance services to external customers.

Microware is committed to providing the highest level of service and quality results. To achieve this mission, we took initiatives to implement ISO quality management system, the highest global standards in business, to further gain a competitive edge and building up confidence to customers, and to increasing in overall organizational efficiency and operational performance.

The ISO 20000 standard focuses on the management of IT issues and help to identify inter-linkages, the standards is also according to service level agreement for planning, implementation and monitoring, as well as emphasis on communication with customers.

ISO 27001 plays a very important role in monitoring, review, maintenance and improvement of an information security management system. It works like an overall management and control framework for managing an organization’s information security risks.